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Job Title: Customer Service Representative (CSR) - Decatur, IL
Company Name: Archer Daniels Midland
Location: Decatur, IL United States
Position Type: Full Time
Post Date: 03/23/2026
Expire Date: 04/29/2026
Job Categories: Customer Service and Call Center, Finance/Economics, Legal, Logistics, Writing/Authoring
Job Description
Customer Service Representative (CSR) - Decatur, IL
Customer Service Representative (CSR) - Decatur, IL
This is a non-exempt level position.

Job Responsibilities:
  • Create, handle and manage container shipping documents as well as managing all necessary documents for customer payment, L/C application and bank negotiation.
  • Act as liaison with both internal (traders, trade finance, logistics, customers) and external parties (suppliers, customer, shipping companies etc).
  • Assist with various functions within the NA Container Export group
  • Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.
Job Requirements:
  • Associates degree or 1-2 years of experience equivalent and prevalent to the position based on description
  • Proficiency in Microsoft Office programs (Word, Excel, Power Point and Outlook) required
  • Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.
  • Must be able to hear and speak clearly; read, comprehend and communicate, orally and in writing in order to effectively communicate in person or by phone
  • Position requires standing, filing, bending, kneeling, keyboarding operations, sitting for extended periods of time and working on the telephone
  • Attention to detail required
  • Knowledge of UCP, Letters of Credit preferred
  • Knowledge of GAFTA contracts preferred
Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:107141BR
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Contact Information
Company Name: Archer Daniels Midland
Website:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25416&siteid=5998&jobid=3359326&codes=HBCU#
Company Description:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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