Key Responsibilities

1. Portfolio of Account Oversight

• Assist in monitoring a portfolio of accounts with a group of 7 employees, who each have a portfolio of 1,200-1,500 accounts.
• Review Collections inquiries and issues daily through emails, inbound and outbound calls, and customer/ internal meetings.
• Manage and approve requests submitted by Sales to release past due accounts from hold.

2. Reporting & Analytics

• Assist in preparing data for weekly dashboard metrics.
• Assist in compiling weekly aging report summaries for Management.
• Navigate 3rd party business to business payment portals for payment updates, using Excel and basic functions to compile data and report information to Sales/Client Billing/Management.

3. Past Due/Uncollectible Accounts Management

• Send final notices to customers with balances over a specified amount.
• Prepare Collections cases for review and submission by the end of each month to send to 3rd party Collections agencies.
• Send monthly updates to Management regarding accounts to be placed with credit insurance.
• Track and maintain documentation for approved payment plans.

Qualifications

Required

• 3–5+ years of Accounts Receivable or Collections experience.
• Experience with large account portfolios and high‑volume AR operations.
• Excellent communication and customer‑facing follow‑up abilities.
• Ability to multitask and manage competing deadlines.

Preferred

• Experience with Collections workflow tools.
• Experience in Logistics industry.
• Prior team‑lead experience.

Competencies

• Strong organizational and prioritization skills.
• Proficient in Excel.
• Detail‑oriented with high accuracy.
• Leadership and coaching mindset.
• Ability to build relationships cross‑functionally. 

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. 

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Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation