The Web Content Manager maintains the website for an office within the Department of Health and Human Services (HHS).

Position Duties:

• Maintains the content of the website: creates, edits, updates, and publishes customer approved pieces of contents using a Content Management System (CMS).

• Manages a web ticketing system to ensure timely completion and resolution of all requests.

• Coordinates the development of new pieces of content, including text, graphics in consultation with Communications staff. Identifies content that is out of date for revision.

• Coordinates closely with federal staff to publish certain pages, troubleshoot, and identify solutions.

• Optimizes content to be search engine friendly.

• Regularly tests site functionality, initiates corrective actions, and recommends user interface enhancements based on User Experience (UX) design methodologies.

• Develops and maintains a taxonomy drawn from content objectives and ensures all website pages are tagged with relevant keywords and themes.

• Tracks and collects site performance metrics using web analytics tools, analyzes web statistics, and provides recommendations to improve the reach and effectiveness of the website.

• Develops performance measures and produces periodic site performance reports.

• Develops and maintains processes and procedures.

• Develops and executes a website redesign in coordination with federal staff.

• Maintains current knowledge of relevant technologies as needed.

• Participates in special projects as required.

Please note:

This position is 100% remote.

This position is temporary, with an estimated duration of 3 months.

Education:

Requires a BA/BS degree in a related discipline.

Qualifications:

• 3-5 years of web content management experience with a BA/BS Degree.

• Excellent writing and communication skills; journalism or strategic communications experience/background preferred

• Experience developing web content based on customer objectives

• Strong knowledge of modern CMS, preferably Drupal

• Working knowledge of web analytics tools such as Google Analytics and ability to track metrics across different platforms

• Experience using Image editing and publishing software, including Adobe Create Suite products

• Strong understanding of web technologies (HTML, CSS, JavaScript), and UX design

• Experience with MS Excel, including constructing pivot tables and producing charts

Additional Requirements:

• This position requires a Public Trust or the ability to obtain one.

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