Check out this great opportunity to join one of GDITs fastest long-standing growing programs! US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Candidate will join a dedicated team of Systems professionals that operate and maintain US BICES Systems environment. The team is responsible for a wide variety of technologies and manufacturer hardware.

Responsibilities:

• Deliver desktop support and troubleshoot issues for Windows-based desktops and Virtual Desktop Infrastructure (VDI) environments.
• Image workstations and laptops using manual or automated deployment methods.
• Understanding of system server administration concepts to include DHCP, DNS, Active Directory, NTFS permissions, BitLocker, Print and File services)
• Understanding of Operating System fundamentals/basics, with an emphasis in the following areas:
  • Windows 10, 11
  • Windows Server 2016, 2019, 2022
• Work with STIG Viewer to maintain information system compliance with DISA security policies and procedures (IAVAs, etc.)
• Maintains current knowledge of rapidly changing technology, always on the lookout for new technologies, and works with management to evolve current processes.
• Interacts with users and evaluates vendor products.
• Develops and monitors policies and standards for allocation related to the use of computing resources.
• Develops and implements testing strategies and document results.
• Provides advice and training to end-users.
• Provides guidance and work leadership to less-experienced staff members.
• This position may require early evening system maintenance and occasional on-call after hours.
• Excellent problem-solving skills and the ability to provide strategic technical input.
• Monitor tickets and resolve them in a timely manner. Experience with ServiceNow a plus.
• Excellent communication skills and interpersonal skills.
• Participates in special projects as assigned.
• Answering emails, phone calls and replying to management and high-rank customers.
• Applying analytical skills in all aspects of the job. Be able to analyze, research, and perform root cause analysis. Ability to forecast and be proactive versus being reactive.
• Ability to work independently with little supervision.
• Ability to work in a team-oriented, collaborative environment.
• Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.

Required Qualifications:

• Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany. In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience
• 3+ years of systems administration experience required.
• Must possess and maintain a Top Secret/SCI Clearance.
• BA/BS degree or equivalent experience required.
• Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire.
• Must be able to occasionally lift heavy items, e.g. HP printers, Dell servers, monitors, and etc.
• Additional specific certifications may be required.

Preferred Qualifications:

• Experience supporting military and multinational customers preferred.
• Experience with direct customer support for both internal and external customers.
• Experience with implementing and maintaining systems documentation.
• Experience with Powershell, MECM, Active Directory, DHCP, File/Print Server, RDP, and related Microsoft technologies a plus.
• Experience with VMWare ESXi, Hyper-V, Horizon View, or other virtualization technologies a plus.
• Knowledge of basic TCP/IP and Microsoft Networking concepts.
• Familiarity with event viewer and log analysis tools like Splunk, Elastic.
• Familiarity with network monitoring tools like SolarWinds.